Rarely, some graphics cards might have issues running the game. Although this problem is extremely rare, it can often be resolved by running the game using Vulkan as the Graphics API. Normally, the game allows you to select the Graphics API when it launches, or you can find this option in the Steam game settings. If the issue persists, please send us your log files (see the Log Files section below).
You can try one of the following methods to resolve this issue:
Please run the game using Vulkan as the Graphics API. The game normally allows you to choose the Graphics API at launch, or you can adjust this in the Steam game settings.
BETA is the Steam version of the game that receives updates earlier. We use BETA to test new features before releasing them to the public. Everyone is welcome to join the BETA project. To access BETA, right-click on Easy Red 2 in your Steam library, choose Properties, go to the BETA tab, and select the public BETA. No code is required.
Yes, there is a specific Steam branch for the Console Crossplay version (available via Steam properties → BETA tab → console_crossplay). Depending on the current version, sometimes the main Steam version may also support Console crossplay.
Often when the game does not behave correctly, sending log files can be very helpful in quickly determining the cause of the problem.
Important: Log files are created when you close the game—make sure to close the game first, then send the logs. Note that they will be deleted when you start the game again!
You can upload your log files with your support ticket. You can find them at:
Windows: C:\Users\YOURUSER\AppData\LocalLow\CorvoStudio\Easy Red 2\Player.log
Linux: ~/.config/unity3d/CorvoStudio/Easy Red 2/Player.log
Mac: ~/Library/Logs/Unity/Player.log
Once you have obtained your log files, please send them to our development team (see the Contacts section below).
You can also check the status of log files in-game by opening the console (press F3).
We offer support via: