Support

Answers to common questions, and everything we need from you to investigate a problem quickly.

Log files

The log file tells us what the game was doing when things went wrong. Pick your platform and we'll show you exactly where to look.

Select your platform above to see the instructions.

Close the game first. The log is written when the game shuts down, and it's overwritten the next time you launch. So: play until the problem happens, quit the game, then grab the file.

Where the file is

%USERPROFILE%\AppData\LocalLow\CorvoStudio\Easy Red 2\Player.log
  1. Press Win + R to open the Run box.
  2. Paste the path above and press Enter. It opens the folder with the file selected.
  3. Attach Player.log to your message on Discord.

If the folder doesn't open, turn on hidden files in Explorer and browse to it manually.

Close the game first. The log is written when the game shuts down, and it's overwritten the next time you launch.

Where the file is

~/Library/Logs/Corvostudio/Easy Red 2/Player.log
  1. In Finder, choose Go > Go to Folder… (or press ⇧ + ⌘ + G).
  2. Paste the path above and press Enter.
  3. Attach Player.log to your message on Discord.

The Library folder is hidden by default — using Go to Folder gets you there without changing any settings. You can also open Console.app and look under Reports.

Close the game first. The log is written when the game shuts down, and it's overwritten the next time you launch.

Where the file is

~/.config/unity3d/CorvoStudio/Easy Red 2/Player.log
  1. Open your file manager and press Ctrl + L, or open a terminal.
  2. Paste the path above. Folders starting with a dot are hidden — press Ctrl + H to show them.
  3. Attach Player.log to your message on Discord.

Steam Deck: same path. Switch to Desktop Mode to reach it with Dolphin.

On consoles there are no log files you can access. The system doesn't let you reach them. There's still a way to show us what went wrong.

Open the in-game console

Hold the left bumper and enter this sequence on the D-pad. Repeat the four directions three times in a row, without releasing the bumper.

LB / L1 / L + ↑←↓→ ↑←↓→ ↑←↓→
  1. Play until the problem shows up.
  2. Hold the bumper and enter the sequence to bring up the console.
  3. Take a photo of the screen with your phone, while the problem is happening.
  4. Post the photo on Discord together with a description of what you were doing.

A photo of the console taken at the moment things break is often all we need. Even a blurry one beats no information at all.

No log file? You can still help us

Use the in-game console. Press F3 while playing to bring up the console, then take a screenshot of it. It shows the same errors the log file would contain, and it works even when the log is missing or empty.

Or just describe how to reproduce it. Honestly, this is often more useful than the log. If we can make the bug happen on our machines, we can fix it. Tell us:

  • Every step, from launching the game to the moment it breaks
  • Singleplayer or multiplayer, and which map or mission
  • Your graphics API — DX11, DX12 or Vulkan
  • Any mods installed
  • Whether it happens every time, or only sometimes

Still stuck on where the file lives? Easy Red 2 is built with Unity, which writes these logs in a standard place on every platform. Unity's own reference covers all of them — it's written for developers, so it's technical, but it's the most complete source there is.

Unity log files reference ↗

What the folder looks like

Screenshot showing where the Player.log file is located

Custom map and mission files

Some bugs only happen on a specific custom map or mission. Send us the files and we can load them ourselves.

Published on the Workshop? Then just send us the Workshop link — no need to hunt for files.

Custom maps

Windows

%USERPROFILE%\AppData\LocalLow\CorvoStudio\Easy Red 2\map_editor\YOURMAPNAME

Linux

~/.config/unity3d/CorvoStudio/Easy Red 2/map_editor/YOURMAPNAME

Mac

~/Library/Application Support/Corvostudio/Easy Red 2/map_editor/YOURMAPNAME

Custom missions

Windows

%USERPROFILE%\AppData\LocalLow\CorvoStudio\Easy Red 2\mission_editor\YOURMISSIONFOLDER

Linux

~/.config/unity3d/CorvoStudio/Easy Red 2/mission_editor/YOURMISSIONFOLDER

Mac

~/Library/Application Support/Corvostudio/Easy Red 2/mission_editor/YOURMISSIONFOLDER

Send the whole folder, with everything inside, zipped.

Screenshot showing where map and mission files are located

Can't see the folder?

On Windows, AppData is hidden by default. Two settings make it visible.

  1. In File Explorer, open the View menu.
  2. Choose Show > File name extensions.
  3. Choose Show > Hidden items.
Windows Explorer settings for showing hidden files

Contact us

Discord is the fastest way to reach the team.

Before you post

Bring your log file (or a console screenshot) and a description of how to reproduce the problem. With those two things we can usually start investigating right away.

Join our Discord ↗